Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused.
• Clean and free from damage.
• With tags, if applicable.
• In its original packaging.
• With a receipt or proof of purchase.

Shoes may be tried on indoors to check fit and comfort, but the outsoles must remain clean, pristine, and free from scratches, dirt, stains, or visible wear.

Items that show signs of outdoor wear, heavy use, damage, odors, stains, or missing packaging may not qualify for a return or refund.

How to Start a Return

To request a return, contact us at:

hello@airsociety.com

Please include:

• Your full name.
• Your order number.
• The email used at checkout.
• The item you want to return.
• The reason for your return.
• Photos of the item, including a top view and outsole or bottom view if returning footwear.

If your return is accepted, we will send you return instructions and let you know where to send your package.

Please do not send your order back without contacting us first. Items sent back without an approved return request may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

If we provide a return shipping label, a $10 USD return shipping fee may be deducted from your refund.

Original shipping fees, shipping protection, duties, taxes, and other checkout fees are non-refundable unless required by law or unless the return is due to our error.

Exchanges

We accept exchanges within 30 days of delivery, as long as the item meets our return eligibility requirements.

The fastest way to get the item you want is to return your original item. Once your return is accepted, you can place a new order for the correct size, color, or item.

For size exchanges, please contact us at hello@airsociety.com so we can help guide you through the best option.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you received the wrong item, contact us at:

hello@airsociety.com

Please include your order number and clear photos of:

• The item.
• The issue or damage.
• The packaging.
• The shipping label.

Once we review the issue, we’ll do our best to make it right.

Depending on the situation, we may offer a replacement, exchange, refund, store credit, or another appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards.
• Items marked as final sale.
• Items that have been worn, used, washed, damaged, or altered.
• Items without original packaging.
• Socks, insoles, or personal-use accessories that have been opened, worn, or used.
• Custom, personalized, or special-order products.
• Items returned without approval.

We reserve the right to refuse returns that do not meet our return policy requirements.

Sale Items and Final Sale Items

Items marked as final sale cannot be returned or exchanged.

Some discounted or promotional items may also be final sale if stated on the product page, promotion, or checkout page.

Promotional Orders

If your order was part of a bundle, free gift, “Buy One, Get One,” “Buy 2, Get 1,” or similar promotion, all items included in the promotion may need to be returned together to qualify for a refund.

If only part of a promotional order is returned, your refund may be adjusted to reflect the value of the promotion.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at:

hello@airsociety.com

Once an order has been processed, packed, or shipped, it can no longer be canceled.

If your order has already shipped, please follow our return process after your order is delivered.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification.

To qualify, your item must be in the same condition that you received it:

• Unworn or unused.
• With tags, if applicable.
• In its original packaging.
• With a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card company, or payment provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

hello@airsociety.com

Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, contact us at hello@airsociety.com.

International Returns

For international orders, customers are responsible for return shipping costs, duties, taxes, customs fees, and any other related charges unless the item arrived damaged, defective, or incorrect.

We are not responsible for return packages lost in transit. We recommend using a tracked shipping method when sending back an international return.

Chargebacks and Disputes

We want to resolve issues directly and fairly.

If there is a problem with your order, such as a missing package, damaged item, incorrect item, or refund concern, please contact us first at:

hello@airsociety.com

Most issues can be resolved quickly through our customer support team.

Filing a false or fraudulent chargeback for a valid order may result in further action.

Policy Updates

Aire Society reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.