We want you to feel good about your order. Read the details below before starting a return.
30-Day Return Window
You have 30 days after delivery to request a return.
Start a Return
Email our support team first.
Please do not send your item back before receiving return instructions.
hello@airsociety.com
Eligible returns
Items must be unworn, unused, clean, undamaged, and returned in original packaging with proof of purchase.
Try indoors only
You are welcome to try your slides indoors for fit and comfort. Outsoles must remain clean and free from wear.
Return approval first
Returns sent without approval may not be accepted or refunded.
Return policy details
How do I start a return?
Email
hello@airsociety.com with your full name, order number, checkout email, the item you want to return, and the reason for your return. Please include clear photos of the top and outsole of the slides.
What items are eligible for a return?
To be eligible, your item must be in the same condition that you received it. Items must be unworn, unused, clean, undamaged, in original packaging, and include proof of purchase.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless your item arrived damaged, defective, or incorrect. Original shipping costs and other checkout fees are non-refundable unless the return is due to an error on our end or required by law.
When will I receive my refund?
Once we receive and inspect your return, we will notify you about approval or denial. If approved, your refund will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund.
Can I exchange my slides for another size or color?
Email our support team before sending anything back. We will help you review your options based on availability. For the fastest replacement, we may recommend returning the original pair after approval and placing a new order for the size or color you want.
What if my item arrived damaged, defective, or incorrect?
Contact us as soon as possible at
hello@airsociety.com. Include your order number and clear photos of the item, packaging, and shipping label. We will review the issue and work toward a resolution.
Can I return an item marked final sale?
Final-sale items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Can I cancel my order?
Contact us immediately after placing your order. We will do our best to help before processing begins. Once an order has been processed, packed, or shipped, it cannot be canceled.
Important return reminder
Do not mail returns to our business mailing address unless our support team gives you written instructions. Returns sent to the wrong address may be delayed, refused, or not eligible for a refund.
