Help Center

Aire Society Support

How can we help?

Find answers for orders, shipping, sizing, returns, product care, and AireNimbus™ Recovery Slides.

Order processing Most orders process within 1–2 business days.
Delivery estimate Typically 6–10 business days after shipment.
Need help? Email us with your order number and checkout email.

Need help with an order?

Email hello@airsociety.com with your full name, order number, checkout email, and a short description of what you need. For damaged or incorrect orders, include clear photos of the item, packaging, and shipping label.

Customer service hours: Monday–Friday, 8:30 AM–5:30 PM EST. Limited weekend replies may be available.

Frequently asked questions

When will my order ship?
Most orders are processed within 1–2 business days after successful payment. Orders are not processed, shipped, or delivered on weekends or holidays. Processing may take longer during launches, sales, holidays, or other high-volume periods.
How long does delivery take?
Estimated delivery is typically 6–10 business days from the date your order ships. Delivery estimates are not guarantees. Carrier delays, weather, holidays, customs, and destination may affect timing.
Where is my tracking number?
After your order ships, we send a shipping confirmation email with tracking. Tracking may take 24–48 hours to show movement after the email arrives. Check spam and promotions folders before contacting support.
My tracking says delivered, but I do not have my package.
Check your delivery area, mailbox, mailroom, household members, neighbors, and local carrier first. If you still cannot locate it, email us with your order number and tracking details so we can help guide you through next steps.
Can I change my address or cancel my order?
Email us immediately. Address changes are only possible before an order is processed or shipped. Cancellations are accepted within 24 hours of purchase. Once an order is processed, packed, or shipped, it cannot be canceled.
What is your return policy?
You have 30 days after delivery to request a return. Items must be unworn or unused, clean, undamaged, in original packaging, and include proof of purchase. You may try footwear indoors for fit and comfort, but outsoles must remain clean and free from visible wear, dirt, scratches, or stains.
How do I start a return or exchange?
Email hello@airsociety.com with your full name, order number, checkout email, item, return reason, and clear photos of the top and outsole. Do not send an item back before approval. If accepted, we send return instructions. For the fastest exchange, return the original item after approval and place a new order for the right size or color.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless an item arrived damaged, defective, or incorrect. If we provide a return label, a $10 return-label fee may be deducted from the refund. Original shipping fees, shipping protection, duties, taxes, and other checkout fees are non-refundable unless the return is due to our error or required by law.
When will I receive my refund?
After we receive and inspect your approved return, we will email the decision. Approved refunds go back to the original payment method within 10 business days. Your bank, card issuer, or payment provider may need additional time to post the refund. Contact us if more than 15 business days pass after approval.
What if my item is damaged, defective, or incorrect?
Inspect your order as soon as it arrives. Email us with the order number and clear photos of the item, issue, packaging, and shipping label. After review, we will work toward the appropriate resolution, such as a replacement, exchange, refund, or store credit.
How do I choose my AireNimbus™ size?
Choose the size shown on the product page based on your usual footwear size. Still unsure? Email us before ordering with your usual sneaker size and whether you prefer a closer or roomier fit. We will help you choose based on the product sizing information available.
How do I care for my slides?
Wipe them with a soft damp cloth and mild soap when needed. Let them air dry away from direct heat. Avoid leaving footwear in extreme heat or enclosed hot spaces for long periods. Check the product page for any product-specific care instructions.
Are AireNimbus™ slides medical or orthopedic footwear?
AireNimbus™ slides are comfort footwear. They are not a medical device and are not intended to diagnose, treat, cure, or prevent a medical condition. For pain, injury, circulation concerns, or other medical questions, consult a qualified healthcare professional.
Do you ship internationally?
We ship within the United States and to select international locations available at checkout. For international orders, customers are responsible for duties, taxes, import fees, customs charges, and return shipping unless an item arrived damaged, defective, or incorrect.
Can I use more than one discount code?
Only one discount code can be used per order unless a promotion explicitly says otherwise. Discounts and promotions cannot be combined with final-sale exclusions or other offers unless stated at checkout.

Still need help?

Our support team is here for order questions, returns, sizing help, and product support.

Email hello@airsociety.com