Aire Society FAQ

Aire Society is a comfort-focused footwear brand created for people who want soft, supportive, easy-to-wear footwear for work, recovery, errands, travel, and everyday life.

Aire Society offers comfort footwear and related accessories, including AireStep, Noelle AirNimbus+™, Cloudies™, socks, insoles, and other comfort essentials when available.

Our products are made for people who spend long hours on their feet, healthcare workers, busy professionals, parents, travelers, and anyone who wants comfortable footwear for daily wear.

No. While some of our products are designed with nurses, healthcare workers, and long-shift professionals in mind, our footwear can be worn by anyone who wants comfort, support, and easy everyday wear.

You can contact us anytime at hello@airsociety.com. For order questions, please include your order number and the email used at checkout.

AireStep is comfort-focused work footwear designed for long days, busy shifts, and everyday support. It is made to be easy to wear, easy to clean, and comfortable for people who spend hours on their feet.

Yes. AireStep is designed with long-shift comfort in mind, making it a strong option for nurses, healthcare workers, caregivers, and professionals who are often standing, walking, or moving throughout the day.

AireStep is designed for steady everyday wear, but no footwear can guarantee complete slip prevention on every surface. Always use caution on wet, oily, uneven, or slippery floors.

Unless specifically stated on the product page, AireStep is not certified medical protective equipment, puncture-proof footwear, or safety-rated work footwear. It is designed for comfort, convenience, and everyday work use.

Yes. AireStep is made to be easy to wipe clean. We recommend using a soft damp cloth and mild soap when needed. Let it air dry before wearing again.

AireStep is designed for long-wear comfort, but comfort can vary by person, foot shape, work environment, and activity level. If you have foot pain or a medical condition, please consult a qualified healthcare professional.

Noelle AirNimbus+™ is everyday comfort footwear made to blend style, softness, and easy wear. It is designed for people who want a more polished look without sacrificing comfort.

Noelle AirNimbus+™ is great for casual days, errands, travel, going out, light workdays, and everyday outfits where you want comfort with a cleaner, more styled look.

Noelle AirNimbus+™ is designed for daily comfort, but comfort during long walks may depend on your foot shape, walking style, and the surface you are walking on. For extended walking, make sure the fit feels secure and supportive.

Yes. Noelle AirNimbus+™ may be available in multiple colors depending on current stock. Please check the product page for the most up-to-date color options.

We recommend gently wiping it with a soft damp cloth and mild soap. Avoid harsh chemicals, soaking, machine washing, or placing it in the dryer unless the product page specifically says otherwise.

Cloudies™ is soft, cloud-like comfort footwear made for tired feet, off days, after-shift comfort, lounging, errands, beach days, and relaxed everyday wear.

Cloudies™ is perfect after work, after long shifts, around the house, on casual days, at the beach, by the pool, while traveling, or anytime your feet need a soft place to land.

Cloudies™ may handle light moisture depending on the product material, but it should not be treated as fully waterproof unless stated on the product page. Avoid prolonged soaking or extreme wet conditions.

Yes, Cloudies™ can be worn casually outside depending on the surface and conditions. Avoid rough terrain, sharp surfaces, extreme heat, and slippery areas.

Yes. Cloudies™ is designed for that after-shift feeling when you take off your work footwear and want something soft, light, and easy on your feet.

Yes, when available, Aire Society may offer socks, insoles, and comfort accessories to pair with our footwear. Please check our product pages for current availability.

For hygiene reasons, socks, insoles, and personal-use accessories may not be returnable once opened, worn, or used. Please review the product page and our Return & Refund Policy before purchasing.

In some styles, you may be able to use your own insoles if the design allows it. Fit can vary depending on the thickness and shape of the insole.

Please check the size guide on each product page before ordering. Sizing may vary slightly by product style, so we recommend using the product-specific size chart whenever available.

If you are between sizes, we usually recommend sizing up for a more relaxed fit, especially if you prefer extra room or plan to wear thicker socks.

Some Aire Society styles may feel more roomy than others. If you have wide feet, check the product page for fit notes. When in doubt, sizing up may provide a more comfortable fit.

Many customers may find our products comfortable right away, but every foot is different. We recommend trying your footwear indoors first to make sure the fit feels right before wearing it outside.

Yes. You may try footwear on indoors to check the fit and comfort. To remain eligible for return, the item must stay clean, unworn outside, free from damage, and in its original packaging.

We accept secure payment methods available at checkout, which may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Shop Pay Installments when available.

All prices are listed in United States Dollars, unless otherwise shown at checkout.

Orders may be canceled within 24 hours of purchase by contacting us at hello@airsociety.com. Once an order has been processed, packed, or shipped, it can no longer be canceled.

Please contact us immediately at hello@airsociety.com. We can only update the address if your order has not already been processed or shipped.

Yes. After placing your order, you should receive an order confirmation email with your purchase details. Please review it carefully and contact us right away if anything looks incorrect.

We currently ship to the United States and select international locations where available at checkout. If your location is not available, please contact us at hello@airsociety.com.

Most orders are processed within 1 to 2 business days after payment is successfully completed. Orders are not processed, shipped, or delivered on weekends or holidays.

Estimated delivery time is typically 6 to 10 business days from the date your order ships. Delivery times may vary depending on your location, carrier delays, customs, weather, holidays, or other circumstances outside of our control.

Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow 24 to 48 hours for tracking information to update.

Please check your delivery area, mailbox, front desk, mailroom, household members, and neighbors. If you still cannot locate the package, contact us at hello@airsociety.com and we’ll help guide you through the next steps.

For international orders, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country unless stated otherwise at checkout.

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, unused, clean, undamaged, in original packaging, and include proof of purchase.

To start a return, email us at hello@airsociety.com with your order number, email used at checkout, reason for return, and photos of the item if requested.

No. Our mailing address is not a return address. Please contact us first and wait for return instructions. Items sent back without an approved return request may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. If we provide a return label, a return shipping fee may be deducted from your refund.

Once your return is received and inspected, we will notify you if your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Yes, exchanges may be available within 30 days of delivery if the item meets our return eligibility requirements. Contact us at hello@airsociety.com and we’ll help with the next steps.

Non-returnable items may include gift cards, final sale items, worn or used products, washed or damaged items, items without original packaging, opened or used socks and insoles, custom products, and items returned without approval.

Please contact us right away at hello@airsociety.com with your order number and clear photos of the item, issue, packaging, and shipping label. We’ll review it and do our best to make it right.

Use a soft damp cloth and mild soap to gently clean your item. Avoid harsh chemicals, bleach, machine washing, and soaking unless the product page specifically says otherwise.

We do not recommend machine washing unless the product page clearly states that the item is machine washable. Machine washing may damage the material, shape, or finish.

No. We recommend air drying only. Avoid direct heat, dryers, heaters, and prolonged direct sunlight, as heat may affect the shape or material.

Allow your footwear to air out between wears, keep it dry when possible, clean it gently when needed, and avoid storing it in damp or extremely hot spaces.

No. Aire Society products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Our products are designed with comfort and daily wear in mind, but they are not a substitute for medical care. If you have foot pain, injury, circulation issues, or a medical condition, please consult a qualified healthcare professional.

Comfort can vary from person to person based on foot shape, sizing, activity level, work environment, and personal preference. We recommend checking the size guide and trying your footwear indoors first.

Enter your discount code at checkout before completing your order. Discounts cannot always be applied after an order has already been placed.

Discount code stacking may depend on the promotion and checkout settings. If a code does not apply, it may not be eligible to combine with another offer.

If your order was part of a bundle, free gift, Buy One Get One, Buy 2 Get 1, or similar promotion, all promotional items may need to be returned together to qualify for a refund. Partial returns may result in an adjusted refund.

Our customer support team is available Monday to Friday, 8:30 AM EST to 5:30 PM EST. We may respond during limited weekend hours.

Please include your full name, order number, email used at checkout, and a short description of what you need help with. This helps us assist you faster.

You can reach us at hello@airsociety.com.

Aire Society
30 N Gould St Ste N
Sheridan, WY 82801
United States

Please note that this address is not a return address. Do not send returns to this address unless instructed by our support team.