Billing Terms & Conditions

Most orders are processed within 1–2 business days after successful payment.

Orders are not processed, shipped, or delivered on weekends or holidays. Processing may take longer during sales, product launches, holidays, high-volume periods, or events outside our control.

Shipping options, shipping costs, and estimated delivery windows are shown at checkout before you complete your purchase.

Delivery estimates are provided as a guide and are not guaranteed. Actual delivery timing may vary based on destination, carrier conditions, weather, holidays, customs, and other factors outside our control.

Once your order ships, we send a shipping confirmation email with your tracking details.

Tracking may take 24–48 hours to update after the shipping confirmation email is sent. Please check your spam, junk, and promotions folders before contacting support.

You are responsible for entering a complete and accurate shipping address at checkout.

If you need to update your address, contact us immediately. We will do our best to help before your order is processed or shipped. Once an order has been processed or transferred to the carrier, address changes may no longer be possible.

We are not responsible for delivery delays caused by shipping carriers, customs, weather, holidays, labor disruptions, incorrect addresses, carrier scans, or other events outside our control.

First, check your mailbox, delivery area, mailroom, household members, neighbors, and local carrier office.

If you still cannot locate your package, email us with your order number and tracking details. We will help guide you through the next steps.

Contact us as soon as possible if your package appears lost, arrives damaged, or contains an incorrect item.

Include your order number, checkout email, photos of the item and packaging, and a clear description of the issue. We will review the information and work toward a resolution.

Shipping availability depends on the destination options shown at checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country unless stated otherwise at checkout.

Returns, exchanges, and refunds are handled under our Return & Refund Policy. Please review that page before placing an order or starting a return request.