Contact Us

Customer Service Hours

Our customer support team is available:

Monday to Friday
8:30 AM EST to 5:30 PM EST

We may respond during limited weekend hours. Thank you for your patience.

Need Help With an Order?

To help us assist you faster, please include:

• Your full name.
• Your order number.
• The email used at checkout.
• A short description of what you need help with.
• Photos, if your item arrived damaged, defective, or incorrect.

Shipping, Tracking, and Delivery Questions

If you are checking on your order, please review your shipping confirmation email first. Your tracking link will be sent once your order ships.

Please allow 24 to 48 hours for tracking information to update after your tracking email is sent.

If your tracking has not updated or your order appears delayed, contact us at hello@airsociety.com.

Returns and Exchanges

If you need help with a return or exchange, please contact us before sending anything back.

Items sent back without an approved return request may not be accepted.

For return or exchange help, email hello@airsociety.com.

Mailing Address

Aire Society
30 N Gould St Ste N
Sheridan, WY 82801
United States

Please note: This address is not a return address. Do not send returns to this address unless instructed by our support team.

Response Time

We do our best to respond as soon as possible during customer service hours.

During product launches, promotions, holidays, or high-volume periods, response times may be slightly longer.